Why is my payment status pending?

Pending can happen while payment verification is still running, the payment gateway is queued, or there is a temporary network issue. Wait a few minutes and check the transaction status again.

I entered the wrong User ID or Zone ID. Can it be canceled or refunded?

If the order has not been processed, support can help check it. If it has already been delivered to the wrong ID, refunds are usually not available.

What payment methods are available?

Payments can be made through QRIS, GoPay, OVO, DANA, ShopeePay, virtual accounts, and other methods shown at checkout.

How long does the top-up process take?

After payment is verified, top ups usually take 1 to 10 minutes depending on the game provider condition.

Payment succeeded, but the balance has not arrived. What should I do?

Check the transaction status and make sure the game data is correct. If it has not arrived after more than 30 minutes, contact support with your transaction number.

About Pad Thai

Who We Are

Pad Thai is a digital game top-up platform built to make in-game purchases easier, faster, and safer.

Why Choose Us

Three key reasons customers trust our service.

Instant Delivery

Top ups are processed automatically within seconds.

Best Prices

Transparent prices with useful promos.

Secure Transactions

Encrypted payments and protected data.

24/7 Support

The support team is ready to help when you need it.

Complete Options

Popular game catalogs are available in one place.

Trusted Rating

Built for a smooth top-up experience.

99.9% Server Uptime

Service is available whenever you need it

1-5 minutes Average Processing

From payment to delivery

24/7 Active Support

Our team is ready to help

50+ Partners & Providers

Game and digital product partners

Vision

To become a trusted and easy-to-use game top-up platform.

Mission

Process every top-up quickly, offer competitive prices, and provide responsive customer support.