Frequently Asked Questions

FAQ

Answers to common questions before you top up.

Why is my payment status pending?

Pending can happen while payment verification is still running, the payment gateway is queued, or there is a temporary network issue. Wait a few minutes and check the transaction status again.

I entered the wrong User ID or Zone ID. Can it be canceled or refunded?

If the order has not been processed, support can help check it. If it has already been delivered to the wrong ID, refunds are usually not available.

What payment methods are available?

Payments can be made through QRIS, GoPay, OVO, DANA, ShopeePay, virtual accounts, and other methods shown at checkout.

How long does the top-up process take?

After payment is verified, top ups usually take 1 to 10 minutes depending on the game provider condition.

Payment succeeded, but the balance has not arrived. What should I do?

Check the transaction status and make sure the game data is correct. If it has not arrived after more than 30 minutes, contact support with your transaction number.