Question 1

Why is my payment status pending?

Accepted Answer

Pending can happen while payment verification is still running, the payment gateway is queued, or there is a temporary network issue. Wait a few minutes and check the transaction status again.

Question 2

I entered the wrong User ID or Zone ID. Can it be canceled or refunded?

Accepted Answer

If the order has not been processed, support can help check it. If it has already been delivered to the wrong ID, refunds are usually not available.

Question 3

What payment methods are available?

Accepted Answer

Payments can be made through QRIS, GoPay, OVO, DANA, ShopeePay, virtual accounts, and other methods shown at checkout.

Question 4

How long does the top-up process take?

Accepted Answer

After payment is verified, top ups usually take 1 to 10 minutes depending on the game provider condition.

Question 5

Payment succeeded, but the balance has not arrived. What should I do?

Accepted Answer

Check the transaction status and make sure the game data is correct. If it has not arrived after more than 30 minutes, contact support with your transaction number.

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